Sending test feedback

What it's for

You're helping us test the portal. The feedback page is the quickest way to tell us about a problem, something confusing, an idea or something you liked.

Who can use it

Anyone with the link. If you're signed in, we log it against your account. If not, add your name and email.

Where to find it

Account › Test feedback, or go straight to /feedback (for example frequencyhub.co.uk/feedback once the domain is connected, or the portal link in your email).

Step by step

1. Say what you were trying to do.
2. Say what happened.
3. Choose the kind of feedback (Something's wrong, Confusing, Idea or Praise) and how important it is to you (Low, Medium or High).
4. Add a screenshot if you like. It's made smaller on your device before it's sent.
5. Choose Send feedback. You'll get a reference such as FB-0001.

Tips

• We automatically add the page you came from and your screen size and browser, so you don't need to.
• Please don't include health details. Use Messages for anything about your sessions.
• For anything urgent, call 01279 408223.

FAQ

What happens next? Vernon or Laura reads it, gives it a priority and, if something needs fixing, plans the change. We'll let you know what changes.

Can I send more than one? Yes, one per problem or idea is best.