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Help centre

Answers for visitors and new clients. Already a client or member of staff? Sign in for the full Help centre.

Booking a session: how it works

How to book or request a session, and what happens next.

Preparing for your visit and aftercare guides

Read the short guides on getting ready for a session and looking after yourself afterwards.

Creating your portal account

How portal accounts are set up, and what the online sign-up form will ask for.

Getting started with the client portal

What the Frequency Hub client portal is, who it's for and how to get in.

Sending test feedback

Tell us what worked, what didn't and what was confusing, in about a minute, from your phone or computer.

Setting or resetting your password

How to set or reset your portal password with the Forgot password link.

Signing in and out

Sign in with your email and password, and what to do if you can't.

Using the Help centre

Search instructions, browse by area, use the A–Z index, replay the tour and tell us if an article helped.

What's new in the portal

A dated list of portal changes, each linking to the help articles that were updated.

Wellness, not medical: what our sessions are and aren't

Our sessions support relaxation and general wellbeing. They don't diagnose, treat or cure.

Your privacy and how long we keep your information

What the privacy notice covers, your rights, and our retention periods.