Creating your portal account

What it's for

Your portal account links your login to your client record so you can see your own sessions, reports and bookings.

Who can use it

New and existing clients of The Frequency Hub.

Where to find it

Client login in the top bar, then Create account on the login page.

Step by step

Online sign-up isn't switched on yet. For now:

1. Ask the clinic to set up your account (in person, by phone or by email).
2. The clinic requests a portal invite for you, and the owner approves it.
3. You'll be told how to sign in once your account is ready.

When online sign-up is switched on, the form will ask for:

1. Your first name, last name, email and a password.
2. An optional referral code if a friend invited you.
3. Your consents: to us holding health and wellbeing information, that you've read the privacy notice, and (optional) news and offers.
4. A code we email you to confirm your address.

Tips

• If you see "Online sign-up isn't switched on yet", that's expected for now. Please contact the clinic.
• Each consent is recorded with its version and date. You can change optional consents later in Account › Account & my data.

FAQ

Why can't I sign up online? The sign-up form is built but is switched off while the clinic finishes setting up. Accounts are set up by the clinic for now.

Do I need an account to book? Booking in the portal needs you to be signed in. You can always book by contacting the clinic.