Equipment Loan Agreement

Draft for legal review before launch. Last updated: 20 October 2026.

Home kits aren't available to book online yet. These are the terms that will apply when they are.

The loan

The kit stays the property of The Frequency Hub Ltd and is loaned for the period you've booked (1 month).

Deposit

A £200 refundable deposit is paid upfront, and refunded within 10 working days of the kit being returned complete and in working order.

Handover

A free 30-minute handover appointment shows you how to set up and use the kit safely.

Looking after the kit

Use it only as shown, keep it dry and away from children and pets, and tell us at once about any fault. Normal wear and tear is fine.

Return

Return the kit to the clinic at the end of the loan period. We check it with you when you return it if you can be there.

Deductions from the deposit

We deduct only the reasonable cost of repairing or replacing items that are damaged (beyond normal wear and tear) or missing. We'll give you an itemised list with the costs before we deduct anything, and you can question it. We never deduct more than the deposit.

Cancelling

If you book a kit online or by phone, you have 14 days to cancel. If you cancel before the kit is handed over, we refund everything, including the deposit.