Terms of Service
Draft for legal review before launch. Last updated: 20 October 2026.
Who we are
The Frequency Hub Ltd, a company registered in England & Wales (company no. 17124765). Registered office: 5 The Gardiners, Harlow, England, CM17 9QU. Clinic: Unit 92, Greenway Business Centre, Harlow, CM19 5QE. Phone 01279 408223, email info@frequencyhub.co.uk. We are not VAT registered.
Our services
Our sessions are complementary wellness sessions. They are not medical or veterinary care, and biofeedback scans are not diagnostic. Please keep following the advice of your GP or vet. See our Wellness Disclaimer.
Prices and payment
Prices are shown in pounds sterling and are the full price you pay. We are not VAT registered, so no VAT is added. Sessions at the clinic are paid for at the clinic on the day. Online Spooky2 technical support: we send payment details with your booking confirmation, and payment is due before the session [method to confirm]. Monthly plans are paid when you join and then on the same date each month.
Your booking
Your booking is accepted when we send you a booking confirmation by email. The confirmation includes these terms, our cancellation policy and the cancellation form. Scan, scalar and non-dual sessions are booked as 1 hour; extensions can be arranged, or booked as extra time. Other sessions are 30 or 60 minutes, as shown on each page.
Changing or cancelling
Cancel or reschedule free of charge. We don't charge for late cancellations or missed appointments, but we kindly ask for at least 24 hours' notice so we can offer the time to someone else. If you book online, by phone or by email, you also have 14 days from booking to cancel, free of charge before your session starts. If your session is within 14 days, we'll ask you to confirm that you want it to go ahead in that time; you then pay for any part already provided if you cancel during the session, and the right to cancel ends once the session has been fully provided. More detail: see our Cancellations & Refunds policy.
Monthly programmes
Rolling monthly plans. Cancel any time before your next renewal date, and no further payments are taken. The 14-day right to cancel applies when you first join online.
Events
Event places aren't on sale yet. Event terms (refunds and transfers) will be published before places go on sale. Until then, you can register your interest through our contact form.
Gift cards
Gift cards aren't on sale yet. Gift card terms (how long they last, refunds and what they can be used for) will be published before they go on sale. Until then, please ask us.
Equipment loans
Home kits will be loaned under our Equipment Loan Agreement, with a £200 refundable deposit paid upfront. They aren't available to book online yet.
Health information and safety
Please complete your health questionnaire honestly and tell us about any change before each session. If a session isn't suitable for you, we may decline or stop it, and we'll refund anything you've paid for the part not provided.
Our responsibility to you
We provide our services with reasonable care and skill. We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.
Complaints
If you're unhappy, please contact us at info@frequencyhub.co.uk or 01279 408223 and we'll try to put things right.
Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring claims in your local courts, and you keep the protection of your local consumer law.
Your statutory rights
Nothing in these terms affects your statutory rights.